Common problems with sign-in

On the sign-in page

What you see	What to do
A banner Authentication failed after SIGN IN	The Username or the Password is wrong. Type them again: click the eye icon, Show value, to read the password. If you forgot it, see Reset the administrator password.
Sign-in disabled: license is not active under a provider button	Astrolabe has no active license. In Administration, the banner Configure the license leads to the license screen.
Sign-in was cancelled. Click the button again to try again.	You closed the provider's window before the end. Click the provider button again.
Your browser blocked the sign-in window. Allow pop-ups for this site, then click the button again.	Your browser blocks pop-ups for this address. Allow them for this site in the browser, then click the provider button again.
Your account is not known to Astrolabe yet. Ask your administrator to add you, then try again.	The provider knows you, Astrolabe does not. Click Request access under Astrolabe: see Request access when sign-in is refused.
Your session has expired. Sign in again.	Sign in again with the provider button or with your username and password.
Astrolabe could not reach the sign-in provider. Try again in a minute. If it keeps happening, tell your administrator.	The provider does not answer. Wait a minute, then try again. If it keeps happening, tell your administrator.
This sign-in method is not set up correctly. Tell your administrator.	The provider settings are wrong. Your administrator checks them in Administration › Authentication.
Sign-in failed. Try again. If it keeps happening, tell your administrator.	Astrolabe cannot tell the cause. Try again, then tell your administrator.
The window Request Access to Astrolabe opens: You don't have an active license for Astrolabe. Would you like to request access?	Astrolabe refused your sign-in for lack of an active license. Click Request Access: see Request access when sign-in is refused.
The mail server does not offer an encrypted connection, which Astrolabe requires to send a password. in the window Reset Administrator Password	The mail server does not offer a secure connection (STARTTLS). Ask your mail provider for a server and a port that do, usually port 587, then enter them in Host and Port on the Mail server tab of Administration › General.
The mail server cannot be reached. in the window Reset Administrator Password	Host is misspelled, or the server does not answer. Check Host and Port on the Mail server tab of Administration › General.
The mail server refuses connections on this port. in the window Reset Administrator Password	The Port is not the one the mail server listens on. Check Port on the Mail server tab of Administration › General, usually 587.
The mail server refused the user name or password. in the window Reset Administrator Password	User or Password is wrong. Check them on the Mail server tab of Administration › General.
The mail server is not set up yet. in the window Reset Administrator Password	No mail server is saved yet: set the mail server.
Email service is unavailable. in the window Reset Administrator Password	Astrolabe could not send the message. Check Host, Port, User and Password on the Mail server tab of Administration › General: see Reset the administrator password.
Invalid or expired code. after Verify code	The code is wrong or too old. Click Close, click Forgot password? again, click Send verification code and use the code of the new message.

In Administration › Authentication

What you see	What to do
Client ID is required under a field	Fill in the field. Every field marked (Required) must have a value.
Client Secret is required under a field	Same: enter the Client Secret.
The provider refuses the sign-in because of the redirect address	The address given to the provider must be exactly https://<your-astrolabe-address>/api/auth/<provider>/handler/frame. Copy it from the ? next to Client ID.

Still stuck?

Write to support@forgeit.fr with the name of the provider.